Take a look at these four effective problem statement examples to better understand how you can write a great problem statement of your own, whether for a school project or business proposal. It is written to focus the team at the beginning, keep the team on track during the innovation project, and to confirm that the team delivered an appropriate solution that addresses a real customer need at the end of the project. Invite your team members to collaborate on your new Customer Problem Statement template. Interactive tools & templates from industry experts connect plans, processes, people, projects and progress dashboards for breakthroughs in strategy, innovation, change management, human resources, project management, operations, software development and more. When it comes to templates for creating Customer Problem Statements, most teams create a single sentence or statement that highlights the specific customer problem they will address as part of their project. Unlike most traditional templates in MS Word, Excel, or PowerPoint, upBOARD’s online Customer Problem Statement template allows any team or organization to instantly begin collaborating with our complete input form that focuses on customer issues, needs, and emotions. upBOARD’s online business processes & best practices get teams instantly focused and collaborating faster. Is it Learned or Hard Wired? Statement of the problem Customer satisfaction is one of the most important issues concerning business organizations of all types, which is justified by the customer orientation Philosophy and the main principles of continuous improvement of modern enterprises. Describe the current conditions of a customer’s situation, Explain the current problem from the customer’s perspective, Explain the financial or other intangible costs of the problem. To create a Customer Problem Statement, be sure to describe the customer’s current conditions and situation. A well-articulated Customer Problem statement is important because it helps you and your team wrap your heads around the problem you’re solving and empathize with potential customers. Our digital platform goes far beyond other software tools by including progress dashboards, data integration from existing documents or other software, elegant intuitive designs, and full access on any desktop or mobile device. It helps all members of the team understand why they are working on the project and helps provide clarity on the reasons behind the project. 1.2. “I realise that this situation is difficult, but let’s try and find a solution.” Coming at the top of our list, … Target a specific group with whom you can build empathy. Additionally, problem statements help teams align their efforts around a common goal, clearly define what that goal is, and feel invested in achieving it. It does not mention your product or service. Think about limitations your potential customers may have. It does not mention your product or service. The statement is meant to help you understand the experience you are attempting to transform, or the space you are attempting to enter, by building your new product or service. Consider how they feel, how they’re being impacted financially or in other ways, and any other important details about their thoughts or feelings. Get started with this template right now. A problem statement addresses an area that has gone wrong. Let’s walk through the 5W2H method for manufacturing and call center examples.Question 1: What is the problem that needs to be solved? By contrast, this statement is well-written. Help your team quiet the chaos and focus on what really matters. “Customers need this product because it would allow them to access their textbooks on their phone.”. Save time by using our pre-made Customer Problem Statement template instead of creating your own from scratch. Customer is an individual or business that purchases the goods or services produced by a business. Instead, it hones in on a challenge that your customers are facing and elaborates the problem. Miro enables you to engage co-located and remote teams on a virtual whiteboard, without constraints. A good example of a problem statement may be The problem of customers smoking in our rooms affects other customers, who don’t appreciate the smoke and smell, and our housekeeping staff, who spend significantly more time cleaning smoking rooms versus nonsmoking ones, the impact of which is low customer satisfaction, reduced occupancy rates, and increased cleaning costs. Learn more about upBOARD’s library of other innovation management online best practice tools and templates, including: 70-20-10 Rule, Agile Innovation Process, Brainstorming, Business Case Development, Business Model Canvas, Concept Development, Concept Screening, Concept Testing, Context Canvas, Crossing the Chasm, Crowdsourcing, Customer Empathy Map, Customer Problem Statements, Design Thinking, Disruptive Innovation, Empathy Interviews, Ethnographic Research, Experiment Canvas, Innovation Funnel Management Process, Innovation Horizons Model, Innovation Matrix, Innovation Roadmap, Jobs to be Done, Lean Startup, Listening Hats, Minimum Viable Product, Open Innovation Process, Outcome Driven Innovation, Painstorming, Phases & Gates, Rapid Prototyping, Saturate and Group, SCAMPER, S-Curve Mapping, Stage Gate Process, Startup Innovation Management, Technology Life Cycle, Technology Scouting, Teece’s Win-Lose Innovation Model, Value Proposition Canvas and White Space Innovation.