The sensors are fine since it closes just fine with the regular car remote. If it starts beeping that indicates it has received a down command so it doesn't seem like it is the app. I've been using this for about a year now and haven't had too many issues with the MyQ app. May do nothing but it helped me with connection issues. One worked fine, the other didn't. Depending on your answer, you will be directed to the correct KB answer to troubleshoot the issue. Sounds like the safety sensor eyes are not seeing each other. So my guess is you need a different/better code. If so, the battery needs to be replaced. We reset the Liftmaster and had to reprogram everything. It would be best if you replaced your backup battery every two years, but when its time for … Ok I may not be much help but: I believe MyQ tries various garage codes until one works. Any ideas other than being defective? And it's back to not working. Any help would be appreciated. Does the Wink app work directly with the MyQ hub? No - it isn't blocked. You put the door sensor towards the bottom of the garage door? Beeping at 30 second intervals with an LED display that’s flickering orange indicates a low battery. New comments cannot be posted and votes cannot be cast, More posts from the homeautomation community. Cookies help us deliver our Services. So my guess is you need a different/better code. Has there been a change in the firmware that may have done this? level 1 HighSpeedChase762 I def had this same issue at one point and this procedure fixed it. There are a few different symptoms which can cause the Wi-Fi hub to not open or close the garage door. Be sure to check the MyQ Status Chatter Page for up to date MyQ issues and … Ok I may not be much help but: I believe MyQ tries various garage codes until one works. The app told me four months ago the battery was low so I changed it then same time I change my wife's. I'll test it out. For about a month now, my MyQ hub will open but not close my garage door, mean while it has no problem both opening and closing my wifes garage door. Press J to jump to the feed. At a minimum try deleting and re-adding the garage. I have tried both removing and adding my door to the hub and un installing and reinstalling the app but figured since I can close my wife's door from my phone it is in the hub. You may have to do the default MyQ troubleshooting step... which is reset the whole damn thing from scratch. The question to the issue is at the top of the page and is based on the issue the customer is reporting. Yes it opens and closes with the hard wired button. This is simply a warning mechanism to keep you in the loop about what’s going on. All the diagrams show to place it at the top. It goes up and down from the hard wired and the vehicle buttons. We have called their tech support and messed with it and moved the sensor around. myQ App Help & Customer Support. How did you connect to MyQ? From issues of connectivity to compatibility, we have helpful articles, videos and more to get you squared away. The forums no longer seem to be available, but I remember reading that the beeping is a safety requirement and cannot be disabled. Hub is not connected to the MyQ server, no green LEDHub is too close to the motor unitGarage door opener is not workingIssue with the door sensor Hub is not connected to the MyQ server, no green LED If your router has no power or lost connection to the internet, the Wi-Fi Hub cannot communicate with … I connect it to my SmartThings using the smart app MyQ lite. Any automation questions/discussions are welcome! The vehicles, the key code unit attached outside the garage door, and we reset the MyQ hub yesterday. My door wouldn't close and I would get the close error with too many failed attempts. Press question mark to learn the rest of the keyboard shortcuts. Maybe take a roughly 2 foot length of aluminum foil and put it in different places near/around the hub or opener, and see if it makes any difference. The only way to disable it is to open up the myq and remove the beeper, voiding your warranty. Oh you mean the sensor that tells the door that something is in the way. See if the outlet will provide power when plugged into a different device. It basically says to move the hub onto the back wall of your garage, and not to mount it on the ceiling by the opener. There is an Amazon review for these that says some garage door openers produce too much interference for the hub to function, when the hub is too close to the openers. Goofy, but might show something. Called them this morning and was told to delete and reinstall - did that an hour ago, except now it closes but won't stop beeping and won't open. They've had lots of updates since then which may have fixed that but I'd rather just use the app. I don't even know how to see what version I have. 2. The hub does it's flashes and beeps like it normally does while closing but error's out. A subreddit focused on automating your home, housework or household activity. If this is the case you MIGHT also try a quick test of hanging some aluminum foil between the opener and the hub. Opening has NEVER been an issue, but it rarely wants to close. For about a month now, my MyQ hub will open but not close my garage door, mean while it has no problem both opening and closing my wifes garage door. Even though the test button was still working I guess it was just the battery dying out. New comments cannot be posted and votes cannot be cast, More posts from the SmartThings community, Work with us to build the connected world, Press J to jump to the feed. My initial thought is that something is wrong with the security sensor at the bottom of the garage door. Try installing the wink app and adding the garage door, in the past i had issues with connections and when using the wink app it worked fine. Thanks! All I did was change the battery in the sensor and it worked perfectly. I tried it with Wink months ago and not sure what happened but it decided to open in the middle of a work day and had to drive back home to close it manually. Sensors, switches, cameras, locks, etc. I actually just as of this morning had the same issue happen to me - the beeping and the garage doesn't close. When this happens the door will go up but not down. I thought there was something blocking the signal also but I can't figure it out. Called them this morning and was told to delete and reinstall - did that an hour ago, except now it closes but won't stop beeping and won't open. It will beep and alert that it is going down but then the app says there was an error. I read there might be a firmware update available but it still should work - I would think. Started out if the blue last night after a month of not working with no changes. If the door closes and your opener is still beeping with a flashing light, you need to replace your battery. I had the same thing happen when I replaced two batteries on two doors. By using our Services or clicking I agree, you agree to our use of cookies. I tried calling it in but their offices are closed. Something to do with the unit itself. I have not been able to do so. I didn't see that one but it makes sense. I just walked through the steps and connected to my Wi-Fi hub. Plus if the sensors are off, the opener would at least react with a jerk of the door and the light flash. The hub does it's flashes and beeps like it normally does while closing but error's out. I saw that too, but wouldn't that mean you have trouble opening as well as closing? So to be honest I think it might be an issue with their server and not necessarily your unit. You can stop the beeping temporarily before a battery replacement by unplugging the unit and disconnecting from battery then plug it in again. We have an older Liftmaster but it detects it. Is there something blocking it by chance? Our library has resources to help you if you're having trouble with the myQ app. I finally got my issue fixed. If you need help with your myQ app or smart equipment—whether it’s installation, connectivity or features—we have you covered. The only fix in the end was to wipe and reinstall. Our myQ support guides and resources cover a variety of topics to help you troubleshoot any issues and get peace of mind. I can try it again. Here are three things your garage door might be telling you: If you’re closing your door using your LiftMaster® timer-to-closer or MyQ® technology, the garage door opener will beep and lights will flash to let you know that the door is closing. Does it close normally when you hit the hard wired button? Have you checked/changed the battery on your tilt sensor? ... the beeping and the garage doesn't close. Beeping every 30 seconds with a steady red LED display indicates a dead battery that needs to be replaced. Get the most out of the myQ app with the help of Chamberlain Group.